Test DB Tool Assets
Tag: conflict resolution
| Type | Title, Author, Description | Tags |
|---|---|---|
| book | Getting to Yes by Roger Fisher, William L. Ury, Bruce Patton
| conflict resolution |
| article | Detox Your Workplace by Elizabeth Holloway and Mitchell Kusy A culture of respect can add to your success. Respect and civility among staff is not just about "being nice" - it's vital for your department's productivity. | communication, conflict resolution, culture, teamwork |
| book | The Leader Phrase Book by Patrick Alain
Order through Barnes & Noble (ISBN: 1601632005) | communication, conflict resolution, emotional intelligence, interpersonal skills , leadership, personal development, teamwork |
| book | Beyond Reason: Using Emotions as You Negotiate by Roger Fisher, Daniel Shapiro
| active listening, communication, conflict resolution, emotional intelligence |
One of the primary business texts of the modern era, Getting to Yes is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. It offers readers a straight-forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken.
As leaders, our communication skills require us to carefully choose our words and tone. This book provides ranges of phases to respond to a situation and help to think through language and options. One example includes responses when someone is being stubborn - the professional response "There is probably more than one way to look at this" and the unprofessional response "You're as stubborn as a mule!" - with 23 gradient examples in between. Chapters include Conflicts and Anger, Negotiations, Problem Solving and Diplomacy.
Beyond Reason offer straightforward, powerful advice for dealing with emotions in even your toughest negotiations. You will discover five “core concerns” that lie at the heart of most emotional challenges.