Test DB Tool Assets
Tag: interpersonal skills
| Type | Title, Author, Description | Tags |
|---|---|---|
| book | Quiet: The Power of Introverts in a World that Can't Stop Talking by Susan Cain
| communication, emotional intelligence, interpersonal skills , teamwork |
| book | The Leader Phrase Book by Patrick Alain
Order through Barnes & Noble (ISBN: 1601632005) | communication, conflict resolution, emotional intelligence, interpersonal skills , leadership, personal development, teamwork |
| book | Ten Powerful Phases for Positive People by Rich DeVos
Order through Barnes & Noble (ISBN: 1599950983) | communication, culture, emotional intelligence, interpersonal skills , success, teamwork, vision |
| article | Managing an Intergenerational Workforce: Strategies for Health Care Transformation by American Hospital Association This report introduces the four generations currently in the workforce, provides intergenerational management strategies, and presents case studies of hospitals that have successfully deployed them. | communication, culture, emotional intelligence, employee engagement, interpersonal skills, retention, teamwork |
In Quiet, Susan Cain argues that we dramatically undervalue introverts and shows how much we lose in doing so. She also introduces us to successful introverts—from a witty, high-octane public speaker who recharges in solitude after his talks, to a record-breaking salesman who quietly taps into the power of questions. Filled with indelible stories of real people, Quiet has the power to permanently change how we see introverts and, equally important, how they see themselves.
As leaders, our communication skills require us to carefully choose our words and tone. This book provides ranges of phases to respond to a situation and help to think through language and options. One example includes responses when someone is being stubborn - the professional response "There is probably more than one way to look at this" and the unprofessional response "You're as stubborn as a mule!" - with 23 gradient examples in between. Chapters include Conflicts and Anger, Negotiations, Problem Solving and Diplomacy.
This book by the cofounder of Amway and the Chairman of the NBA Orlando Magic reminds us as leaders of the power of simple phrases. His chapters include the positivity of saying "I believe in you", "I trust you", "I'm wrong" and his lessons easily translate to the workplace.